Steering: automated/adaptive steeringRecall 13V-588 · 2014 Infiniti Q50
Nissan North America, Inc. recall 13V-588 covers 23 2014 Infiniti Q50 for a steering: automated/adaptive steering problem, reported to NHTSA on November 20, 2013. The manufacturer's latest report (2015 Q1) shows 100% of affected vehicles repaired.
Source: NHTSA recall 13V588000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
The risk
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
The fix
Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.