Emergency: escape/egress/exitRecall 15V-499 · Keystone vehicles

Keystone RV Company recall 15V-499 covers 405 Keystone vehicles for a emergency: escape/egress/exit problem, reported to NHTSA on August 10, 2015. The manufacturer's latest report (2016 Q4) shows 59% of affected vehicles repaired.

59%
Vehicles repaired237 of 405 · 2016 Q4
Vehicles affected4053 models
ReportedAug 10, 2015Owners notified Aug 17, 2015
Complaints since2Same system, after the recall

Source: NHTSA recall 15V499000 and manufacturer quarterly reports. Started by an NHTSA defect investigation.

What's wrong

The problem

Keystone RV Company (Keystone) is recalling certain model year 2014-2015 Keystone Avalanche recreational vehicles, model 355RK, manufactured from May 6, 2013, through April 24, 2014; model year 2015-2016 Keystone Alpine, models 3100RL, 3101RL, 3555RL, 3556RL, 3590RS, 3591RS, 3600RS, 3601RS, and 3730RS, manufactured from October 8, 2014, through July 28, 2015; and model year 2016 Keystone Laredo, models 325RL, 350FB, and 355RL, manufactured from July 13, 2015, through July 21, 2015. The affected vehicles may be equipped with a rear window that has a sticker labeling it as an emergency exit sticker. However, this window may be partially blocked by the rear ladder and was not intended to be a secondary emergency exit.

The risk

In the event of an emergency, occupants could try to escape through the rear window, but would not be able to. This delay in their escape may increase the risk of injury.

What to do

The fix

Keystone has notified owners, and dealers will remove the emergency exit sticker, free of charge. The recall began on August 17, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-233.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.

Repair progress

How fast cars are being fixed

59%repaired

Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 6 vehicles were listed as unreachable.

0%50%100%2015 Q32016 Q4
3 models

Vehicles in this recall

Built from May 6, 2013 to July 28, 2015. Not every vehicle in these model years is included; check by VIN.

Background

The investigation behind this recall

  1. Emergency Exit ObstructionPE15018 · closed Jul 21, 2015
    NHTSA