Emergency: escape/egress/exitRecall 19V-824 · Glaval Bus vehicles
Forest River, Inc. recall 19V-824 covers 356 Glaval Bus vehicles for a emergency: escape/egress/exit problem, reported to NHTSA on November 18, 2019. The manufacturer's latest report (2021 Q3) shows 28% of affected vehicles repaired.
Source: NHTSA recall 19V824000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
The fix
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
28%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 4 vehicles were listed as unreachable.
Vehicles in this recall
Built from August 1, 2018 to June 19, 2019. Not every vehicle in these model years is included; check by VIN.