Electrical system: softwareRecall 20V-511 · Ram vehicles
Chrysler (FCA US LLC) recall 20V-511 covers 32,318 Ram vehicles for a electrical system: software problem, reported to NHTSA on August 27, 2020. The manufacturer's latest report (2022 Q2) shows 82% of affected vehicles repaired.
Source: NHTSA recall 20V511000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
The risk
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
The fix
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
82%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 187 vehicles were listed as unreachable.