Sensing system: cameraRecall 20V-716 · Volkswagen vehicles
Volkswagen Group of America, Inc. recall 20V-716 covers 32,048 Volkswagen vehicles for a sensing system: camera problem, reported to NHTSA on November 18, 2020. The manufacturer's latest report (2022 Q3) shows 99% of affected vehicles repaired.
Source: NHTSA recall 20V716000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
The fix
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
99%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 3 vehicles were listed as unreachable.