Communication: auto crash notificationRecall 21V00J000 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC recall 21V00J000 covers 1,239 Mercedes-Benz vehicles for a communication: auto crash notification problem, reported to NHTSA on December 27, 2021. The manufacturer's latest report (2024 Q4) shows 92% of affected vehicles repaired.
Source: NHTSA recall 21V00J000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
92%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
Vehicles in this recall
Built from February 15, 2021 to December 4, 2021. Not every vehicle in these model years is included; check by VIN.