Electrical system: softwareRecall 21V-268 · 2019–2020 Proterra Catalyst
Proterra, Inc. recall 21V-268 covers 12 2019–2020 Proterra Catalyst for a electrical system: software problem, reported to NHTSA on April 19, 2021. The manufacturer's latest report (2022 Q1) shows 100% of affected vehicles repaired.
Source: NHTSA recall 21V268000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
The risk
The rear door may open without the driver's awareness, increasing the risk of injury.
The fix
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
100%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.