Electrical system: softwareRecall 21V-929 · 2021 Nova Bus LFS

Nova Bus (US) Inc. recall 21V-929 covers 125 2021 Nova Bus LFS for a electrical system: software problem, reported to NHTSA on November 26, 2021. The manufacturer's latest report (2023 Q3) shows 99% of affected vehicles repaired.

99%
Vehicles repaired124 of 125 · 2023 Q3
Vehicles affected1251 model
ReportedNov 26, 2021Owners notified Dec 15, 2021
Complaints since0Same system, after the recall

Source: NHTSA recall 21V929000 and manufacturer quarterly reports. Started by the manufacturer.

What's wrong

The problem

Nova Bus (US) Inc. (Nova) is recalling certain 2021 LFS buses. The vehicle multiplex software may unexpectedly cause the door system electronic control module (ECM) to open and close the rear passenger door when the bus stops.

The risk

A passenger may exit the bus in an unsafe location if the rear passenger door opens unexpectedly, increasing the risk of injury. Additionally, the doors may unexpectedly close on an exiting passenger, increasing the risk of injury.

What to do

The fix

Nova Bus will provide instructions for how to update the vehicle multiplex and door system ECM software, and install a hardware dedicated wire kit, free of charge. Owner notification letters were mailed December 15, 2021. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5220/5221/5222.

Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.

Repair progress

How fast cars are being fixed

99%repaired

Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.

0%50%100%2021 Q42023 Q3
1 model

Vehicles in this recall