Back over prevention: automatic system brakingRecall 24V-688 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC recall 24V-688 covers 2,025 Mercedes-Benz vehicles for a back over prevention: automatic system braking problem, reported to NHTSA on September 13, 2024. The manufacturer's latest report (2026 Q3) shows 96% of affected vehicles repaired.
Source: NHTSA recall 24V688000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The fix
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
96%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.