2020 Custom Fire Freightliner M2Problems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2020 Custom Fire Freightliner M2, most often about the unknown or other. It is covered by 1 safety recall, and for recall 21V-620 the manufacturer reports only 100% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 3, 2024. Updated daily.

Complaints by system

Where the 2020 Custom Fire Freightliner M2 has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2020 Custom Fire Freightliner M2 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

100%repaired · 2021 Q4

Fuel injection system: fuel rail

Recall 21V-620 · Aug 6, 2021 · 9 vehicles · 9 repaired

Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Custom Fire.

Best & worst years

2020 vs. every other Freightliner M2 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Freightliner M2 median. How we score

'17'18'19'20'21
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
In owners' words

What Freightliner M2 owners report

Recent unknown or other complaints filed with NHTSA, shortened. Personal details are removed.

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
Complaint 11586745 · May 3, 2024

Own a 2020 Freightliner M2?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.