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2020 Lexus ES HybridProblems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2020 Lexus ES Hybrid, most often about the air bags. It is covered by 2 safety recalls, and for recall 23V-865 the manufacturer reports only 59% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls2Lowest repair rate 59%Owner complaints10 with a crash, fire or injuryTop problem1Air bags

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through September 26, 2024. Updated daily.

Complaints by system

Where the 2020 Lexus ES Hybrid has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2020 Lexus ES Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

59%repaired · 2026 Q3

Sensor: occupant classification

Recall 23V-865 · Dec 20, 2023 · 999,901 vehicles · 591,078 repaired

Risk. An air bag that does not deploy during a crash increases the risk of injury.

Problem, fix and repair progress →

96%repaired · 2022 Q1

Engine and engine cooling

Recall 20V-064 · Feb 6, 2020 · 44,191 vehicles · 42,637 repaired

Risk. A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Lexus.

Best & worst years

2020 vs. every other ES Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the ES Hybrid median. How we score

'13'14'15'16'17'18'19'20'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2020 Lexus ES Hybrid, and the recalls they led to.

  1. Pedestrian alert soundsDP22005 · closed Aug 7, 2023
    Led to recall 22V-063
In owners' words

What ES Hybrid owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

The contact owns a 2020 Lexus ES300 Hybrid. The contact stated that upon investigation, the contact became aware that the VIN was associated with NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact had not received notification…
Complaint 11616708 · Sep 26, 2024

Own a 2020 ES Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.