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2009 Mack CXUProblems, recalls & complaints

NHTSA has logged 3 owner complaints about the 2009 Mack CXU, most often about the structure. It is covered by 3 safety recalls, and for recall 14V-078 the manufacturer reports only 54% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls3Lowest repair rate 54%Owner complaints30 with a crash, fire or injuryTypical failure mileage180kStructure, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through February 21, 2014. Updated daily.

Complaints by system

Where the 2009 Mack CXU has problems

3 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Structure20
Trailer hitches20
Suspension10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

3 recalls

2009 Mack CXU recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

54%repaired · 2015 Q3

Electrical system

Recall 14V-078 · Feb 21, 2014 · 70,208 vehicles · 37,850 repaired

Risk. Deposits of contaminants may result in the circuits being bridged, creating a high resistance short, increasing the risk of a fire.

Problem, fix and repair progress →

–no report yet

Wiring: fuses and circuit breakers

Recall 12V-434 · Sep 6, 2012 · 3,864 vehicles

Risk. If the low beam headlights go out, the driver may lose visibility, increasing the risk of a crash.

Problem, fix and repair progress →

–no report yet

Trailer hitches: fifth wheel assembly

Recall 11V-209 · Mar 31, 2011 · 808 vehicles

Risk. THE BOLTS MAY FAIL AND COULD RESULT IN THE FIFTH WHEEL COMING LOOSE CAUSING THE TRAILER TO SEPARATE FROM THE TRACTOR INCREASING THE RISK OF A CRASH.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mack.

Best & worst years

2009 vs. every other CXU year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the CXU median. How we score

'06'07'08'09'10'16
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2009 Mack CXU, and the recalls they led to.

  1. Failing 5th wheel attachment boltsPE10042 · closed Apr 27, 2011
    Led to recall 11V-209
In owners' words

What CXU owners report

Recent structure complaints filed with NHTSA, shortened. Personal details are removed.

SOME OF THE 2008, MANY OF THE 2009, AND ALMOST ALL OF THE 2010 MODEL MACK TRUCKS USED BY ABF FREIGHT SYSTEM WERE BUILT AND DELIVERED WITH WEAK BOLTS HOLDING THE 5TH WHEEL COUPLER TO THE FRAME. ON 27 SEPT 2010, UNIT 19212 WAS IN THE SHOP FOR ROUTINE REPAIRS. A MECHANIC NOTICED THAT ALL OF THE BOLTS…
Complaint 10358896 · Oct 3, 2010
MY COWORKER WAS CHANGING THE OIL ON A 2009 MACK AND I HAPPENED TO NOTICE THAT THE 5TH WHEEL PLATE WAS SHIFTING AROUND ON THE FRAME. I APPLIED A BOX END WRENCH TO THE MOUNT BOLTS AND DISCOVERED THAT ALL TEN OF THE FASTENERS HOLDING THE 5TH WHEEL TO THE FRAME COULD BE TURNED EASILY USING ONE HAND.…
Complaint 10357279 · Sep 23, 2010 · 179,708 miles

Own a 2009 CXU?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.