Body: hatchback/liftgateRecall 15V-415 · Buick and Chevrolet vehicles
General Motors LLC recall 15V-415 covers 691,144 Buick and Chevrolet vehicles for a body: hatchback/liftgate problem, reported to NHTSA on June 30, 2015. The manufacturer's latest report (2018 Q2) shows 77% of affected vehicles repaired.
Source: NHTSA recall 15V415000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
The risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
The fix
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
77%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 4,472 vehicles were listed as unreachable.
Vehicles in this recall
Built from August 17, 2006 to March 9, 2012. Not every vehicle in these model years is included; check by VIN.