Front assembly: head restraintRecall 17V-287 · 2016–2017 Volkswagen CC
Volkswagen Group of America, Inc. recall 17V-287 covers 23 2016–2017 Volkswagen CC for a front assembly: head restraint problem, reported to NHTSA on April 28, 2017. The manufacturer's latest report (2018 Q3) shows 70% of affected vehicles repaired.
Source: NHTSA recall 17V287000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
The fix
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
70%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
Vehicles in this recall
Built from November 18, 2015 to June 3, 2016. Not every vehicle in these model years is included; check by VIN.