Appliance: air conditionerRecall 19V-587 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC. recall 19V-587 covers 18,392 Mercedes-Benz vehicles for a appliance: air conditioner problem, reported to NHTSA on August 12, 2019. The manufacturer's latest report (2020 Q4) shows 92% of affected vehicles repaired.
Source: NHTSA recall 19V587000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
The risk
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
The fix
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
92%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
Vehicles in this recall
Built from September 5, 2018 to August 2, 2019. Not every vehicle in these model years is included; check by VIN.