Other: owners/service/other manualRecall 19V-648 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC. recall 19V-648 covers 1,478 Mercedes-Benz vehicles for a other: owners/service/other manual problem, reported to NHTSA on September 9, 2019. The manufacturer's latest report (2021 Q1) shows 92% of affected vehicles repaired.
Source: NHTSA recall 19V648000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
The fix
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
92%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
Vehicles in this recall
Built from July 13, 2018 to August 30, 2019. Not every vehicle in these model years is included; check by VIN.