Structure: frame and membersRecall 20V-172 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC. recall 20V-172 covers 224 Mercedes-Benz vehicles for a structure: frame and members problem, reported to NHTSA on March 20, 2020. The manufacturer's latest report (2022 Q2) shows 91% of affected vehicles repaired.
Source: NHTSA recall 20V172000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
The risk
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
The fix
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
91%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.