Electrical system: softwareRecall 20V-389 · 2015–2016 Kia Soul EV
Kia Motors America recall 20V-389 covers 3,714 2015–2016 Kia Soul EV for a electrical system: software problem, reported to NHTSA on July 2, 2020. The manufacturer's latest report (2022 Q2) shows 58% of affected vehicles repaired.
Source: NHTSA recall 20V389000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Kia Motors America (Kia) is recalling certain 2015-2016 Kia Soul Electric Vehicle (EV) vehicles. The parking mechanism may become damaged if the driver moves the gear shift lever into Park 'P' before the vehicle comes to a complete stop. If the parking mechanism is damaged, unintended vehicle movement may occur when the gear shift lever is in the Park 'P' position and the parking brake is not applied.
The risk
Unintended vehicle movement can increase the risk of a crash.
The fix
Kia will notify owners, and dealers will update the electronic control unit software, free of charge. The recall began August 7, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC191.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
58%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 150 vehicles were listed as unreachable.