Axle assembly: axle shaftRecall 20V-692 · Ford vehicles
Ford Motor Company recall 20V-692 covers 15,587 Ford vehicles for a axle assembly: axle shaft problem, reported to NHTSA on November 10, 2020. The manufacturer's latest report (2022 Q4) shows 59% of affected vehicles repaired.
Source: NHTSA recall 20V692000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The risk
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
The fix
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
59%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 829 vehicles were listed as unreachable.