Suspension: rearRecall 20V-764 · Buick and Chevrolet vehicles

General Motors, LLC recall 20V-764 covers 220,006 Buick and Chevrolet vehicles for a suspension: rear problem, reported to NHTSA on December 21, 2020. The manufacturer's latest report (2024 Q2) shows 58% of affected vehicles repaired.

58%
Vehicles repaired127,144 of 220,006 · 2024 Q2
Vehicles affected220,0063 models
ReportedDec 21, 2020Owners notified Aug 19, 2021
Complaints since147Same system, after the recall

Source: NHTSA recall 20V764000 and manufacturer quarterly reports. Started by the manufacturer.

What's wrong

The problem

General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.

The risk

A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.

What to do

The fix

GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202308930.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.

Repair progress

How fast cars are being fixed

58%repaired

Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 1,219 vehicles were listed as unreachable.

0%50%100%2021 Q32024 Q2