Electrical system: instrument cluster/panelRecall 20V-783 · Aev vehicles
Halcore Group, Inc. recall 20V-783 covers 7 Aev vehicles for a electrical system: instrument cluster/panel problem, reported to NHTSA on December 15, 2020. The manufacturer's latest report (2022 Q4) shows 29% of affected vehicles repaired.
Source: NHTSA recall 20V783000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Halcore Group, Inc. (Halcore) is recalling certain 2020-2021 American Emergency Vehicle Traumahawk Type I Ram 4500, 2020 American Emergency Vehicle Type I Ford F-450 and Ford F-550, and 2021 American Emergency Vehicle Medium Duty Ambulance Freightliner M2 vehicles, equipped with Weldon V-Mux Vista IV Standard LCD displays used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
The risk
If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
The fix
Halcore will notify owners, and dealers will provide updated replacement Vista IV units, free of charge. The recall began January 11, 2021. Owners may contact Halcore customer service at 1-800-447-0343. Halcore's number for this recall is 20E-078.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
29%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.