Electrical system: instrument cluster/panelRecall 20V-790 · 2021 Cadillac Escalade NA
General Motors, LLC recall 20V-790 covers 3,203 2021 Cadillac Escalade NA for a electrical system: instrument cluster/panel problem, reported to NHTSA on December 17, 2020. The manufacturer's latest report (2022 Q4) shows 97% of affected vehicles repaired.
Source: NHTSA recall 20V790000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In daytime, if night mode is active, the telltale lights may not be visible, and fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 208, "Occupant Crash Protection."
The risk
If the telltale lights are not visible, the driver and front passenger may not know that the front passenger is unbuckled or has a deactivated air bag, increasing the risk of passenger injury in a crash.
The fix
The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began February 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319980.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
97%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.