Communication: auto crash notificationRecall 24V-807 · Mercedes-Benz and Mercedes-Maybach vehicles
Mercedes-Benz USA, LLC recall 24V-807 covers 21 Mercedes-Benz and Mercedes-Maybach vehicles for a communication: auto crash notification problem, reported to NHTSA on October 25, 2024. The manufacturer's latest report (2026 Q3) shows 57% of affected vehicles repaired.
Source: NHTSA recall 24V807000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
The risk
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
The fix
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
57%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.