repaired · 2019 Q4
Equipment
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
2011 Thor Motor Coach SerranoProblems, recalls & complaints
NHTSA has logged 2 owner complaints about the 2011 Thor Motor Coach Serrano, most often about the electrical system. It is covered by 3 safety recalls, and for recall 17V-758 the manufacturer reports only 12% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through July 26, 2018. Updated daily.
Complaints by system
Where the 2011 Thor Motor Coach Serrano has problems
2 complaints grouped by the system owners reported.
2Electrical system1 crash/fire/injury
1Engine
1Visibility/wiper
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Electrical system | 2 | 1 |
| Engine | 1 | 0 |
| Visibility/wiper | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
3 recalls
2011 Thor Motor Coach Serrano recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2018 Q4
Electrical system
Risk. The transfer switch may overheat, increasing the risk of a fire.
no report yet
Electrical system
Risk. If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of…
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thor Motor Coach.
Best & worst years
2011 vs. every other Serrano year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Serrano median. How we score
'09'10'11'12'13
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What Serrano owners report
Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.
TL* THE CONTACT OWNS A 2011 THOR SERRANO. WHILE THE VEHICLE WAS STATIONARY, THE TRANSFER SWITCH LOCATED UNDER THE BED COMPARTMENT FAILED AND AN ODOR OF SMOKE WAS DETECTED. THE CONTACT'S HUSBAND SMELLED ELECTRICAL WIRES BURNING INSIDE THE TRANSFER SWITCH COMPARTMENT. THE MOTOR HOME WAS TAKEN TO AN…
TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU,…
Own a 2011 Serrano?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.