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2020 Ford Explorer Intercept HybridProblems, recalls & complaints

NHTSA has logged 2 owner complaints about the 2020 Ford Explorer Intercept Hybrid, most often about the power train. It is covered by 1 safety recall, and for recall 22V-255 the manufacturer reports only 59% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls1Lowest repair rate 59%Owner complaints20 with a crash, fire or injuryTop problem2Power train

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through April 30, 2026. Updated daily.

Complaints by system

Where the 2020 Ford Explorer Intercept Hybrid has problems

2 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Power train20

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2020 Ford Explorer Intercept Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

59%repaired · 2024 Q4

Power train: axle assembly

Recall 22V-255 · Apr 14, 2022 · 252,936 vehicles · 149,789 repaired

Risk. A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in 'Park' without the parking brake applied, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Ford.

Best & worst years

2020 vs. every other Explorer Intercept Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Explorer Intercept Hybrid median. How we score

'20'21
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2020 Ford Explorer Intercept Hybrid, and the recalls they led to.

  1. Pedestrian alert soundsDP22005 · closed Aug 7, 2023
    Led to recall 22V-063
In owners' words

What Explorer Intercept Hybrid owners report

Recent power train complaints filed with NHTSA, shortened. Personal details are removed.

Driver was responding to a priority call with lights and siren going when the engine RPM's raced to approx 8,000 RPM's, engine lost forward movement and red triangle and stop safely now message turned on. Vehicle was moved to the side of the road and was disabled requiring a tow to Fleet. PCM codes…
Complaint 11734773 · Apr 30, 2026
When the vehicle was started this morning, it sounded like it was chugging and did not wasn’t to stay on. Then when the driver went to drive, he got the notification on my dash to stop safely and the engine was disabled. The check engine light was on, as well as the battery light was on, and the…
Complaint 11734767 · Apr 30, 2026

Own a 2020 Explorer Intercept Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.