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2014 Infiniti QX60 HybridProblems, recalls & complaints

NHTSA has logged 31 owner complaints about the 2014 Infiniti QX60 Hybrid, most often about the power train. It is covered by 4 safety recalls, and for recall 21V-774 the manufacturer reports only 65% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls4Lowest repair rate 65%Owner complaints311 with a crash, fire or injuryTypical failure mileage42kPower train, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 29, 2023. Updated daily.

Complaints by system

Where the 2014 Infiniti QX60 Hybrid has problems

31 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Power train191
Engine and engine cooling50
Hybrid propulsion system40
Engine40
Vehicle speed control30
Electrical system31
Visibility20
Electronic stability control (ESC)20
Fuel/propulsion system10
5 other systems50

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2014 Infiniti QX60 Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

65%repaired · 2024 Q2

Engine control module (ecu/ecm): software

Recall 21V-774 · Oct 4, 2021 · 7,634 vehicles · 5,000 repaired

Risk. A loss of drive power increases the risk of a crash.

Problem, fix and repair progress →

77%repaired · 2017 Q3

Sensor: occupant classification

Recall 16V-244 · Apr 26, 2016 · 3,296,947 vehicles · 2,542,355 repaired

Risk. If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

Problem, fix and repair progress →

68%repaired · 2017 Q1

Air bags: frontal

Recall 15V-681 · Oct 20, 2015 · 919 vehicles · 629 repaired

Risk. If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated.

Problem, fix and repair progress →

87%repaired · 2016 Q2

Hood: hinge and attachments

Recall 15V-033 · Jan 26, 2015 · 170,665 vehicles · 149,041 repaired

Risk. If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Infiniti.

Best & worst years

2014 vs. every other QX60 Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the QX60 Hybrid median. How we score

'14'15'16'17
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2014 Infiniti QX60 Hybrid safety ratings

2014 Infiniti QX60 Hybrid SUV AWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

★★★★★Overall rating
  • Rollover: 4 stars (17.9% risk)
  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
2 investigations

NHTSA defect investigations

Federal investigations that included the 2014 Infiniti QX60 Hybrid, and the recalls they led to.

  1. Pedestrian alert soundsDP22005 · closed Aug 7, 2023
    Led to recall 22V-063
  2. Occupant Classification System FailureRQ15001 · closed Sep 1, 2015
    No recall
In owners' words

What QX60 Hybrid owners report

Recent power train complaints filed with NHTSA, shortened. Personal details are removed.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and HEV warning lights illuminated. The contact stated the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with a leaking seal.…
Complaint 11557519 · Nov 29, 2023 · 39,000 miles
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be…
Complaint 11497464 · Dec 14, 2022 · 145,000 miles
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however,…
Complaint 11484464 · Sep 14, 2022 · 89,000 miles

Own a 2014 QX60 Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.