2021 Kia Sorento HybridProblems, recalls & complaints

NHTSA has logged 21 owner complaints about the 2021 Kia Sorento Hybrid, most often about the electrical system. It is covered by 2 safety recalls, and for recall 22V-703 the manufacturer reports only 29% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through July 15, 2025. Updated daily.

Complaints by system

Where the 2021 Kia Sorento Hybrid has problems

21 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Electrical system100
Engine100
Fuel/propulsion system20
Trailer hitches10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2021 Kia Sorento Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

29%repaired · 2026 Q1

Trailer hitches

Park outside

Recall 22V-703 · Sep 19, 2022 · 70,887 vehicles · 20,450 repaired

Risk. A fire while parked or driving can increase the risk of injury.

Problem, fix and repair progress →

85%repaired · 2024 Q2

Seat belts: front

Recall 22V-447 · Jun 23, 2022 · 17,199 vehicles · 14,569 repaired

Risk. An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Kia.

Best & worst years

2021 vs. every other Sorento Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sorento Hybrid median. How we score

'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2021 Kia Sorento Hybrid safety ratings

2021 Kia Sorento Hybrid SUV FWD Later Release in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

★★★★★Overall rating
2021 Kia Sorento Hybrid frontal crash test, NHTSA
Frontal crash★★★★★
2021 Kia Sorento Hybrid side barrier test, NHTSA
Side barrier★★★★★
2021 Kia Sorento Hybrid side pole test, NHTSA
Side pole★★★★★
  • Rollover: 4 stars (15.9% risk)
  • Stability control: Standard
  • Forward collision warning: Standard
  • Lane departure warning: Standard
1 investigation

NHTSA defect investigations

Federal investigations that included the 2021 Kia Sorento Hybrid, and the recalls they led to.

  1. Pedestrian alert soundsDP22005 · closed Aug 7, 2023
    Led to recall 22V-063
In owners' words

What Sorento Hybrid owners report

Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.

On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a…
Complaint 11637251 · Jan 21, 2025
My Kia 2021 Hybrid EX has a message warning to "refill inverter coolant". Took it to dealer and they said it's a software issue, but no remedy is available.
Complaint 11501053 · Jan 10, 2023
Refil inverter fluid warning light is on constant, this doesn’t allow the driver to access any digital information while vehicle is on. The vehicle is also having issues with the entertainment consul, Bluetooth connection issues along with the ability to access apple car play. Dealership says it’s…
Complaint 11481962 · Aug 30, 2022

Own a 2021 Sorento Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.