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2020 Mack Pinnacle (chu)Problems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2020 Mack Pinnacle (chu), most often about the exterior lighting. It is covered by 4 safety recalls, and for recall 21V-233 the manufacturer reports only 61% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls4Lowest repair rate 61%Owner complaints10 with a crash, fire or injuryTypical failure mileage17kExterior lighting, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through April 1, 2021. Updated daily.

Complaints by system

Where the 2020 Mack Pinnacle (chu) has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Exterior lighting10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2020 Mack Pinnacle (chu) recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

61%repaired · 2023 Q1

Control module: software

Recall 21V-233 · Apr 1, 2021 · 557 vehicles · 344 repaired

Risk. A vehicle that drifts out of its lane increases the risk of a crash.

Problem, fix and repair progress →

89%repaired · 2021 Q3

Link: connection

Recall 19V-896 · Dec 16, 2019 · 80 vehicles · 71 repaired

Risk. If the drag link separates, loss of steering control my occur, increasing the risk of a crash.

Problem, fix and repair progress →

77%repaired · 2020 Q3

Exterior lighting

Recall 19V-209 · Mar 18, 2019 · 43 vehicles · 33 repaired

Risk. If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.

Problem, fix and repair progress →

68%repaired · 2020 Q2

Rearview mirrors/devices: exterior

Recall 19V-054 · Jan 24, 2019 · 3,906 vehicles · 2,638 repaired

Risk. If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mack.

Best & worst years

2020 vs. every other Pinnacle (chu) year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Pinnacle (chu) median. How we score

'11'12'13'14'15'16'17'18'19'20'21'22
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
In owners' words

What Pinnacle (chu) owners report

Recent exterior lighting complaints filed with NHTSA, shortened. Personal details are removed.

LED HEADLIGHT DO NOT GENERATE ENOUGH HEAT TO MELT ANY SNOW. A HALF AN HOUR DRIVING TIME IN STEADY SNOW RESULTS IN THE LIGHTS BEING TOTALLY COVERED BY SNOW AND COMPLETELY USELESS FOR ILLUMINATION AFTER DARK. STOPPING ON THE SIDE OF THE ROAD TO CLEAN OFF THE LIGHTS EVERY 15MINUTES IS NOT A REASONABLY…
Complaint 11311568 · Feb 26, 2020 · 17,000 miles

Own a 2020 Pinnacle (chu)?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.