Communication: auto crash notification
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA has logged 6 owner complaints about the 2017 Mercedes-Benz GLS 550, most often about the engine. It is covered by 5 safety recalls, and for recall 19V-787 the manufacturer reports only 78% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through August 5, 2025. Updated daily.
6 complaints grouped by the system owners reported.
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Engine | 1 | 0 |
| Fuel/propulsion system | 1 | 0 |
| Power train | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Risk. The leaking oil in the presence of an ignition source can increase the risk of a fire.
Risk. If the door appears to be locked, the door may be unintentionally opened, increasing the risk of injury.
Risk. In the event of a crash, if objects are not secured within the center console, they may strike the vehicle occupants, increasing their risk of injury.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the GLS 550 median. How we score
Recent engine complaints filed with NHTSA, shortened. Personal details are removed.
We had our Mercedes GLS550 2017 with 59,295 overheat and call for immediate shut down on the Massachusetts Turnpike with my wife and child in the car. It was quite a dangerous situation because the failure caused by hose assembly 166-830-15-00 clamp (as described by the dealer as the reason for the…
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.