CommunicationRecall 19V-787 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC. recall 19V-787 covers 24,226 Mercedes-Benz vehicles for a communication problem, reported to NHTSA on November 1, 2019. The manufacturer's latest report (2021 Q1) shows 78% of affected vehicles repaired.
Source: NHTSA recall 19V787000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The fix
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
78%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
Vehicles in this recall
Built from January 20, 2012 to October 6, 2016. Not every vehicle in these model years is included; check by VIN.