Axle assembly: axle shaftRecall 14V-393 · Ford and Lincoln vehicles

Ford Motor Company recall 14V-393 covers 83,250 Ford and Lincoln vehicles for a axle assembly: axle shaft problem, reported to NHTSA on July 2, 2014. The manufacturer's latest report (2015 Q4) shows 90% of affected vehicles repaired.

90%
Vehicles repaired75,189 of 83,250 · 2015 Q4
Vehicles affected83,2506 models
ReportedJul 2, 2014Owners notified Aug 4, 2014
Complaints since374Same system, after the recall

Source: NHTSA recall 14V393000 and manufacturer quarterly reports. Started by the manufacturer.

What's wrong

The problem

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.

The risk

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.

What to do

The fix

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.

Repair progress

How fast cars are being fixed

90%repaired

Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 713 vehicles were listed as unreachable.

0%50%100%2015 Q12015 Q4
6 models

Vehicles in this recall

Built from September 2, 2010 to November 30, 2013. Not every vehicle in these model years is included; check by VIN.