Body: doorRecall 15V-171 · 2011–2013 Ford Explorer
Ford Motor Company recall 15V-171 covers 194,484 2011–2013 Ford Explorer for a body: door problem, reported to NHTSA on March 24, 2015. The manufacturer's latest report (2016 Q4) shows 68% of affected vehicles repaired.
Source: NHTSA recall 15V171000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
The risk
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
The fix
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
68%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 4,352 vehicles were listed as unreachable.
Vehicles in this recall
Built from February 1, 2011 to January 31, 2012. Not every vehicle in these model years is included; check by VIN.