Management: softwareRecall 23V-309 · Mercedes-Benz vehicles
Mercedes-Benz USA, LLC recall 23V-309 covers 3,828 Mercedes-Benz vehicles for a management: software problem, reported to NHTSA on May 2, 2023. The manufacturer's latest report (2025 Q2) shows 95% of affected vehicles repaired.
Source: NHTSA recall 23V309000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
The risk
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
The fix
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
95%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.