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2002 Thomas Built Buses TL-960Problems, recalls & complaints

NHTSA has logged 0 owner complaints about the 2002 Thomas Built Buses TL-960. It is covered by 3 safety recalls, and for recall 16V-407 the manufacturer reports only 9% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls3Lowest repair rate 9%Owner complaints00 with a crash, fire or injuryTop problem0—

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 7, 2016. Updated daily.

Complaints by system

Where the 2002 Thomas Built Buses TL-960 has problems

0 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

3 recalls

2002 Thomas Built Buses TL-960 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

9%repaired · 2019 Q1

Body: door

Recall 16V-407 · Jun 7, 2016 · 717 vehicles · 63 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

40%repaired · 2017 Q1

Body: door

Recall 15V-432 · Jul 7, 2015 · 103,038 vehicles · 41,697 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

15%repaired · 2017 Q2

Body: door

Recall 15V-425 · Jul 6, 2015 · 3,013 vehicles · 437 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2002 vs. every other TL-960 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the TL-960 median. How we score

'95'00'01'02'03
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated

Own a 2002 TL-960?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.