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2020 Ford Explorer HybridProblems, recalls & complaints

NHTSA has logged 2 owner complaints about the 2020 Ford Explorer Hybrid, most often about the power train. It is covered by 1 safety recall, and for recall 22V-255 the manufacturer reports only 59% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls1Lowest repair rate 59%Owner complaints21 with a crash, fire or injuryTop problem1Power train

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through April 18, 2026. Updated daily.

Complaints by system

Where the 2020 Ford Explorer Hybrid has problems

2 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Power train10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2020 Ford Explorer Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

59%repaired · 2024 Q4

Power train: axle assembly

Recall 22V-255 · Apr 14, 2022 · 252,936 vehicles · 149,789 repaired

Risk. A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in 'Park' without the parking brake applied, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Ford.

Best & worst years

2020 vs. every other Explorer Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Explorer Hybrid median. How we score

'20'21'22'23'25'26'27
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2020 Ford Explorer Hybrid, and the recalls they led to.

  1. Pedestrian alert soundsDP22005 · closed Aug 7, 2023
    Led to recall 22V-063
In owners' words

What Explorer Hybrid owners report

Recent power train complaints filed with NHTSA, shortened. Personal details are removed.

I was driving the vehicle through a neighborhood and there was a clunk noise and it sounded like my brakes were metal on metal. I stopped to ensure my brakes were okay. Then I continued to drive home when there was a louder clunk and the reared on my vehicle locked up and the car would no longer…
Complaint 11732065 · Apr 18, 2026

Own a 2020 Explorer Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.