2023 Kia SoulProblems, recalls & complaints

NHTSA has logged 55 owner complaints about the 2023 Kia Soul, most often about the engine. It is covered by 4 safety recalls, and for recall 25V-099 the manufacturer reports only 64% of affected cars repaired.

2023 Kia Soul

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 11, 2026. Updated daily. Photo: Elise240SX, CC BY-SA 4.0.

Complaints by system

Where the 2023 Kia Soul has problems

55 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Engine153
Electrical system142
Steering83
Service brakes82
Lane departure71
Air bags51
Forward collision avoidance51
Power train51
Exterior lighting40
8 other systems102

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2023 Kia Soul recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

64%repaired · 2026 Q3

Engine: hard parts internal/mechanical

Recall 25V-099 · Feb 17, 2025 · 137,256 vehicles · 87,534 repaired

Risk. Engine damage can cause a vehicle stall or fire, increasing the risk of a crash or injury.

Problem, fix and repair progress →

80%repaired · 2026 Q3

Air bags

Recall 23V-830 · Dec 22, 2023 · 2,967 vehicles · 2,385 repaired

Risk. An air bag that deploys unexpectedly can increase the risk of injury or crash.

Problem, fix and repair progress →

82%repaired · 2025 Q2

Fluid/lubricant: pump

Park outside

Recall 23V-531 · Jul 31, 2023 · 39,765 vehicles · 32,765 repaired

Risk. An electric oil pump assembly that overheats increases the risk of a vehicle fire.

Problem, fix and repair progress →

88%repaired · 2025 Q1

Electrical system: instrument cluster/panel

Recall 23V-298 · Apr 26, 2023 · 108,936 vehicles · 95,999 repaired

Risk. A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Kia.

Best & worst years

2023 vs. every other Soul year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Soul median. How we score

'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2023 Kia Soul safety ratings

2023 Kia Soul SUV FWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

★★★★★Overall rating
2023 Kia Soul frontal crash test, NHTSA
Frontal crash★★★★★
2023 Kia Soul side barrier test, NHTSA
Side barrier★★★★★
2023 Kia Soul side pole test, NHTSA
Side pole★★★★★
  • Rollover: 4 stars (14.7% risk)
  • Stability control: Standard
  • Forward collision warning: Standard & Optional
  • Lane departure warning: Standard
1 investigation

NHTSA defect investigations

Federal investigations that included the 2023 Kia Soul, and the recalls they led to.

  1. Kia 25V099 Piston Oil Ring Recall EffectivenessAQ25001 · closed Dec 18, 2025
    No recall
In owners' words

What Soul owners report

Recent engine complaints filed with NHTSA, shortened. Personal details are removed.

While driving the engine started shaking and smoke blew out from the tailpipe and then the vehicle stalled. I brought it in and the same thing happened on the way home from the dealership after it was supposedly fixed.
Complaint 11770354 · Oct 10, 2026
While driving an alarm noise sounds and on the dash a message will appear stating engine off put car in p or n and I cannot accelerate.
Complaint 11762252 · Sep 4, 2026
Before the accident which my car was totaled, I would take it in with issues. Electrical lights coming on the car would stop.my transmission locking up. I would tell them that there was something wrong with the car. I had videos to show pannel lights coming on at 70 on freeway and car locking up…
Complaint 11740264 · May 26, 2026

Own a 2023 Soul?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.