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2020 Lexus ES350Problems, recalls & complaints

NHTSA has logged 5 owner complaints about the 2020 Lexus ES350, most often about the air bags. It is covered by 1 safety recall, and for recall 20V-682 the manufacturer reports only 85% of affected cars repaired.

2020 Lexus ES350
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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls1Lowest repair rate 85%Owner complaints55 with a crash, fire or injuryTop problem2Air bags

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 21, 2022. Updated daily. Photo: SsmIntrigue, CC BY-SA 4.0.

Complaints by system

Where the 2020 Lexus ES350 has problems

5 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags22
Electrical system21
Forward collision avoidance21
Seat belts11
Service brakes10
Vehicle speed control10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2020 Lexus ES350 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

85%repaired · 2022 Q4

Delivery: fuel pump

Recall 20V-682 · Nov 4, 2020 · 1,525,742 vehicles · 1,297,112 repaired

Risk. If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Lexus.

Best & worst years

2020 vs. every other ES350 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the ES350 median. How we score

'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
In owners' words

What ES350 owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our…
Complaint 11490257 · Oct 21, 2022
I WAS DRIVING ON FREEWAY 5 SOUTH, IN A CARPOOL LANE, ALL OF SUDDEN ANOTHER CAR SLAMMED TO MY REAR DOOR ON THE RIGHT SIDE, CAUSED MY CAR TO SPIN OUT OF CONTROL, WENT ACCROSS THE FREEWAY AND SLAMMED TO THE LEFT REAR WHEELS OF THE INCOMING 18 WHEELERS BIG RIG, BUT NONE OF THE AIRBAGS INSIDE THE BRAND…
Complaint 11373985 · Nov 10, 2020

Own a 2020 ES350?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.