Communication: auto crash notification
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency…
NHTSA has logged 9 owner complaints about the 2020 Mercedes-Benz E 450, most often about the back over prevention. It is covered by 7 safety recalls, and for recall 20V-228 the manufacturer reports only 83% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through September 24, 2026. Updated daily.
9 complaints grouped by the system owners reported.
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Back over prevention | 3 | 0 |
| Structure | 2 | 1 |
| Latches/locks/linkages | 1 | 0 |
| Tires | 1 | 0 |
| Power train | 1 | 0 |
| Engine | 1 | 1 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency…
Risk. An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Risk. A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Risk. In the event of a crash, if the left-rear seatback latch fails, it can increase the risk of injury.
Risk. A damaged seatbelt may not properly restrain an occupant, increasing the risk of injury in the event of a crash.
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the E 450 median. How we score
Recent back over prevention complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2020 Mercedes-Benz E-450. The contact stated that while attempting to reverse, the rearview camera became inoperative. The contact stated that the rearview camera image was frozen. The contact also expressed concerns that the emblem located on the rear of the vehicle was…
The contact owns a 2020 Mercedes-Benz E450. The contact stated that while reversing, the rearview camera image failed to display. An image indicating that the rearview camera was inoperable was displayed on the infotainment system screen. The local dealer was notified of the failure and informed…
The contact owns a 2020 Mercedes-Benz E450. The contact stated that while shifted into reverse, the back over prevention camera displayed the rear view of the vehicle for approximately 10-seconds before going black. The back over prevention camera remained open despite failing to display an image…
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.