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2020 Mercedes-Benz Sprinter (VS30)Problems, recalls & complaints

NHTSA has logged 4 owner complaints about the 2020 Mercedes-Benz Sprinter (VS30), most often about the back over prevention. It is covered by 3 safety recalls, and for recall 23V-100 the manufacturer reports only 70% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls3Lowest repair rate 70%Owner complaints40 with a crash, fire or injuryTop problem1Back over prevention

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through July 10, 2023. Updated daily.

Complaints by system

Where the 2020 Mercedes-Benz Sprinter (VS30) has problems

4 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Back over prevention10
Electrical system10
Equipment10
Forward collision avoidance10
Power train10
Structure10
Vehicle speed control10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

3 recalls

2020 Mercedes-Benz Sprinter (VS30) recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

70%repaired · 2025 Q1

Wiring: fuses and circuit breakers

Recall 23V-100 · Feb 17, 2023 · 52,993 vehicles · 36,832 repaired

Risk. A wiring harness that overheats increases the risk of a fire.

Problem, fix and repair progress →

100%repaired · 2022 Q1

Foundation components: disc

Recall 21V-854 · Nov 3, 2021 · 1 vehicles · 1 repaired

Risk. The incorrect-size brake discs may affect braking performance, extending the distance required to stop the vehicle and increasing the risk of a crash.

Problem, fix and repair progress →

90%repaired · 2022 Q2

Air bags: side/window

Recall 20V-322 · Jun 3, 2020 · 11,013 vehicles · 9,920 repaired

Risk. If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.

Best & worst years

2020 vs. every other Sprinter (VS30) year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter (VS30) median. How we score

'19'20
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2020 Mercedes-Benz Sprinter (VS30), and the recalls they led to.

  1. Vehicle Rolls Away While in ParkPE21019 · closed May 27, 2022
    Led to recall 21V-972
In owners' words

What Sprinter (VS30) owners report

Recent back over prevention complaints filed with NHTSA, shortened. Personal details are removed.

When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction…
Complaint 11485408 · Sep 20, 2022

Own a 2020 Sprinter (VS30)?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.