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2004 Mercury MountaineerProblems, recalls & complaints

NHTSA has logged 210 owner complaints about the 2004 Mercury Mountaineer, most often about the structure. It has no vehicle safety recalls on record.

2004 Mercury Mountaineer
43
CarFlaw IndexSolid year1.4× the Mountaineer median · #4 of 13 years by complaints
Safety recalls0None on recordOwner complaints21028 with a crash, fire or injuryTypical failure mileage64kStructure, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 21, 2021. Updated daily. Photo: Cutlass, CC0.

Complaints by system

Where the 2004 Mercury Mountaineer has problems

210 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Structure796
Power train646
Vehicle speed control213
Electrical system161
Air bags123
Engine and engine cooling112
Engine80
Suspension61
Visibility61
12 other systems287

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

0 recalls

2004 Mercury Mountaineer recalls and how many were fixed

No vehicle safety recalls are on record for this model year.

Mileage at failure

When do structure problems start?

64kmiles, median

Based on the odometer reading in 75 structure complaints. 80% were reported before 100,000 miles.

median0k50k100k150k200k+
7under 30k miles60under 100k miles15100k miles or more
Best & worst years

2004 vs. every other Mountaineer year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Mountaineer median. How we score

'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2004 Mercury Mountaineer safety ratings

2004 Mercury Mountaineer 4-DR. in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Rollover: 3 stars (22.8% risk)
  • Stability control: Optional
  • Forward collision warning: No
  • Lane departure warning: No
3 investigations

NHTSA defect investigations

Federal investigations that included the 2004 Mercury Mountaineer, and the recalls they led to.

  1. SPARK PLUG EJECTION FROM CYLINDER HEADDP05005 · closed Jan 4, 2006
    No recall
  2. Vehicle Rollaway AllegationsEA09013 · closed Feb 12, 2013
    No recall
  3. REAR LIFTGATE GLASS HATCH FAILURERQ08003 · closed Oct 24, 2008
    No recall
In owners' words

What Mountaineer owners report

Recent structure complaints filed with NHTSA, shortened. Personal details are removed.

1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
Complaint 11053938 · Dec 11, 2017 · 135,000 miles
REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND…
Complaint 10862164 · Apr 29, 2016 · 186,000 miles
THE REAR LIFTGATE CRACKED NEAR THE MERCURY EMBLEM. THIS OCCURRED ABOUT TWO YEARS AFTER PURCHASING THE VEHICLE NEW. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND WAS TOLD BY BOTH THE FORD WOULD NOT FIX THIS PROBLEM ON THE 2004. ONE STATED THE 2003 MODEL HAD THE SAME PROBLEM, BUT THAT FORD REPAIRED…
Complaint 10840354 · Mar 7, 2016 · 15,000 miles

Own a 2004 Mountaineer?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.