Electrical system: 12v/24v/48v batteryRecall 19V-715 · 2016–2020 Mercedes-Benz Metris
Daimler Vans USA, LLC recall 19V-715 covers 15,160 2016–2020 Mercedes-Benz Metris for a electrical system: 12v/24v/48v battery problem, reported to NHTSA on October 8, 2019. The manufacturer's latest report (2021 Q2) shows 54% of affected vehicles repaired.
Source: NHTSA recall 19V715000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
The risk
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
The fix
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
54%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.