Suspension: rearRecall 20V-675 · 2013–2017 Ford Explorer
Ford Motor Company recall 20V-675 covers 454,941 2013–2017 Ford Explorer for a suspension: rear problem, reported to NHTSA on March 12, 2021. The manufacturer's latest report (2022 Q3) shows 57% of affected vehicles repaired.
Source: NHTSA recall 20V675000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
The risk
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
The fix
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
57%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 7,561 vehicles were listed as unreachable.