Equipment adaptive/mobility: wheelchair lift/rampRecall 21V-597 · 2009–2021 Volvo Bus 9700
Volvo Bus Corporation recall 21V-597 covers 266 2009–2021 Volvo Bus 9700 for a equipment adaptive/mobility: wheelchair lift/ramp problem, reported to NHTSA on August 2, 2021. The manufacturer's latest report (2023 Q4) shows 14% of affected vehicles repaired.
Source: NHTSA recall 21V597000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
The risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The fix
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
14%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.