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NewRisk. The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
2020 Volvo Bus 9700Problems, recalls & complaints
NHTSA has logged 0 owner complaints about the 2020 Volvo Bus 9700. It is covered by 8 safety recalls, and for recall 21V-597 the manufacturer reports only 14% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through September 18, 2026. Updated daily.
Complaints by system
Where the 2020 Volvo Bus 9700 has problems
0 complaints grouped by the system owners reported.
| System | Complaints | Crash, fire or injury |
|---|
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
8 recalls
2020 Volvo Bus 9700 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2026 Q2
Equipment adaptive/mobility: wheelchair lift/ramp
Risk. Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
repaired · 2024 Q2
Electrical system: alternator/generator/regulator
Risk. An overheated alternator bearing can increase the risk of a fire.
repaired · 2025 Q2
Exterior lighting: headlights
Risk. Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Show 4 more recalls
repaired · 2023 Q4
Equipment adaptive/mobility: wheelchair lift/ramp
Risk. In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
repaired · 2022 Q4
Power train: automatic transmission
Risk. A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
repaired · 2021 Q2
Ignition: switch
Risk. An engine that can be started while being worked on increases the risk of injury to the service technician.
repaired · 2019 Q4
Seat belts
Risk. In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Volvo Bus.
Best & worst years
2020 vs. every other 9700 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the 9700 median. How we score
'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
- Avoid
- Caution
- Solid
- Best
- Not rated
1 investigation
NHTSA defect investigations
Federal investigations that included the 2020 Volvo Bus 9700, and the recalls they led to.
- Alternator Front Bearing FailureLed to recall 22E-030
Own a 2020 9700?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.