Other: owners/service/other manualRecall 23V-420 · Ford and Lincoln vehicles
Ford Motor Company recall 23V-420 covers 691,133 Ford and Lincoln vehicles for a other: owners/service/other manual problem, reported to NHTSA on June 9, 2023. The manufacturer's latest report (2025 Q3) shows 99% of affected vehicles repaired.
Source: NHTSA recall 23V420000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
99%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.