Emergency: escape/egress/exitRecall 25V-542 · 2012–2025 New Flyer Xcelsior
New Flyer of America, Inc. recall 25V-542 covers 2,354 2012–2025 New Flyer Xcelsior for a emergency: escape/egress/exit problem, reported to NHTSA on August 22, 2025. The manufacturer's latest report (2026 Q3) shows 7% of affected vehicles repaired.
Source: NHTSA recall 25V542000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The fix
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
7%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.