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2022 New Flyer XcelsiorProblems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2022 New Flyer Xcelsior, most often about the firerelated. It is covered by 1 safety recall, and for recall 25V-542 the manufacturer reports only 7% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls1Lowest repair rate 7%Owner complaints11 with a crash, fire or injuryTypical failure mileage10kFirerelated, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through August 22, 2025. Updated daily.

Complaints by system

Where the 2022 New Flyer Xcelsior has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Firerelated11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2022 New Flyer Xcelsior recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

7%repaired · 2026 Q3

Emergency: escape/egress/exit

Recall 25V-542 · Aug 22, 2025 · 2,354 vehicles · 162 repaired

Risk. An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with New Flyer.

Best & worst years

2022 vs. every other Xcelsior year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Xcelsior median. How we score

'12'13'14'15'16'17'18'19'20'21'22'23'24'25
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
In owners' words

What Xcelsior owners report

Recent firerelated complaints filed with NHTSA, shortened. Personal details are removed.

The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an…
Complaint 11533504 · Jul 20, 2023 · 9,682 miles

Own a 2022 Xcelsior?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.