repaired · 2026 Q3
Emergency: escape/egress/exit
Risk. An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of…
2021 New Flyer XcelsiorProblems, recalls & complaints
NHTSA has logged 1 owner complaint about the 2021 New Flyer Xcelsior, most often about the structure. It is covered by 1 safety recall, and for recall 25V-542 the manufacturer reports only 7% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through September 14, 2026. Updated daily.
Complaints by system
Where the 2021 New Flyer Xcelsior has problems
1 complaint grouped by the system owners reported.
1Structure
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Structure | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
1 recall
2021 New Flyer Xcelsior recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with New Flyer.
Best & worst years
2021 vs. every other Xcelsior year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Xcelsior median. How we score
'12'13'14'15'16'17'18'19'20'21'22'23'24'25
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What Xcelsior owners report
Recent structure complaints filed with NHTSA, shortened. Personal details are removed.
The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact…
Own a 2021 Xcelsior?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.