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2018 New Flyer XcelsiorProblems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2018 New Flyer Xcelsior, most often about the electrical system. It is covered by 1 safety recall, and for recall 25V-542 the manufacturer reports only 7% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls1Lowest repair rate 7%Owner complaints11 with a crash, fire or injuryTop problem1Electrical system

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 20, 2026. Updated daily.

Complaints by system

Where the 2018 New Flyer Xcelsior has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Electrical system11
Engine11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

1 recall

2018 New Flyer Xcelsior recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

7%repaired · 2026 Q3

Emergency: escape/egress/exit

Recall 25V-542 · Aug 22, 2025 · 2,354 vehicles · 162 repaired

Risk. An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with New Flyer.

Best & worst years

2018 vs. every other Xcelsior year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Xcelsior median. How we score

'12'13'14'15'16'17'18'19'20'21'22'23'24'25
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
In owners' words

What Xcelsior owners report

Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.

Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location:…
Complaint 11738944 · May 20, 2026

Own a 2018 Xcelsior?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.