2009 Thomas Built Buses Saf-t-liner HDXProblems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2009 Thomas Built Buses Saf-t-liner HDX, most often about the steering. It is covered by 14 safety recalls, and for recall 18V-083 the manufacturer reports only 1% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through January 30, 2018. Updated daily.

Complaints by system

Where the 2009 Thomas Built Buses Saf-t-liner HDX has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Steering10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

14 recalls

2009 Thomas Built Buses Saf-t-liner HDX recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

1%repaired · 2019 Q3

Equipment

Recall 18V-083 · Jan 30, 2018 · 606 vehicles · 9 repaired

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Problem, fix and repair progress →

1%repaired · 2017 Q1

Equipment adaptive/mobility

Recall 15V-565 · Sep 4, 2015 · 4,334 vehicles · 65 repaired

Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting.

Problem, fix and repair progress →

2%repaired · 2017 Q1

Equipment adaptive/mobility

Recall 15V-564 · Sep 4, 2015 · 52 vehicles · 1 repaired

Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting.

Problem, fix and repair progress →

40%repaired · 2017 Q1

Body: door

Recall 15V-432 · Jul 7, 2015 · 103,038 vehicles · 41,697 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

Show 10 more recalls
15%repaired · 2017 Q2

Body: door

Recall 15V-425 · Jul 6, 2015 · 3,013 vehicles · 437 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

–no report yet

Engine and engine cooling: engine

Recall 15V-344 · Jun 3, 2015 · 746 vehicles

Risk. If engine oil comes into contact with a hot surface, there is an increased risk of a fire.

Problem, fix and repair progress →

–no report yet

Engine and engine cooling: engine

Recall 14V-080 · Feb 21, 2014 · 3,258 vehicles

Risk. The sensor malfunction could induce elevated exhaust temperatures or flames from the exhaust pipe, increasing the risk of a vehicle fire or burn injury to a…

Problem, fix and repair progress →

–no report yet

Engine and engine cooling: engine

Recall 14V-079 · Feb 21, 2014 · 727 vehicles

Risk. The sensor malfunction could induce elevated exhaust temperatures or flames from the exhaust pipe, increasing the risk of a vehicle fire or burn injury to a…

Problem, fix and repair progress →

–no report yet

Appliance: air conditioner

Recall 11V-222 · Apr 6, 2011 · 6,831 vehicles

Risk. IF SUFFICIENT ARCING OCCURS, THE FUSE HOLDER MAY MELT, AND A VEHICLE FIRE MAY OCCUR.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2009 vs. every other Saf-t-liner HDX year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Saf-t-liner HDX median. How we score

'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2009 Thomas Built Buses Saf-t-liner HDX, and the recalls they led to.

  1. Thomas Built CNG Tank AbrasionPE11029 · closed Feb 17, 2012
    No recall
In owners' words

What Saf-t-liner HDX owners report

Recent steering complaints filed with NHTSA, shortened. Personal details are removed.

TL*THE CONTACT OWNS A 2009 THOMAS BUILT SAF-T-LINER HDX. WHILE DRIVING APPROXIMATELY 65 MPH THE POWER STEERING FAILED. THE VEHICLE WAS PULLED OVER AND TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING HYDRAULIC PUMP FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE AND…
Complaint 10399367 · May 6, 2011 · 26,635 miles

Own a 2009 Saf-t-liner HDX?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.